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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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Complaints

All our staff strive to provide the best possible care. However, occasionally things can go wrong and you might feel unhappy about the care or treatment you or someone you care for has received.
 
If you don't feel able to raise your complaint with the service, or have and are not satisfied with their response, please contact our complaints team who will be happy to help you.
 
If you wish to raise a concern without raising a formal complaint, please do this through our Patient Advice and Liaison Service (PALS).
 
We assure you that your future care and treatment will not be affected should you make a complaint. 
 
Contact us:
Our complaints team is available from Monday to Friday 9am - 4:30pm and is based at:
Leicestershire Partnership NHS Trust
Room 170
Penn Lloyd Building
County Hall
Leicester
LE3 8TH
 
Telephone: 0116 295 0831.
 
 
 
Complaints taken verbally
If you wish to make a complaints taken verbally, you can do this by approaching a member of staff in the service.
Independent advice

NHS Complaints Advocacy Service
POhWER provides free independent advice on how to make a complaint about the NHS.
Telephone: 0300 456 2370 or visit www.pohwer.net

The Health Service Ombudsman
If you make a complaint and, after going through our complaints procedure, you are not happy with the way we have dealt with it, you can ask the Health Ombudsman to look into your complaint. The Ombudsman carries out independent investigations into complaints about the NHS in England to help improve services. More information is available from:

Parliamentary and Health Service Ombudsman,
Millbank Tower,
Millbank,
London,
SW1P 4QP.

Complaints helpline: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Website: www.ombudsman.org.uk



 

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