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Our vision: To improve the health and wellbeing of the people of Leicester, Leicestershire and Rutland by providing high quality, integrated physical and mental health care pathways.
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If you need help urgently ...


* Dial 999 for an ambulance if it's an emergency *

You can call 999 from a mobile phone even if it has no credit.

If you need help urgently (but it is not an emergency):

  During normal office hours:

If you are already receiving care from our services ...

Our Services A-Z will help you find contact details for the service which is providing your care.

If you are not already receiving care from our services ...

It is usually best to ask your GP (doctor) for help. Many of our services only take referrals from other health professionals - like your GP. Others can be accessed directly by making a self-referral. Each of our service explains how they can be best accessed in Our Services A-Z.

Mental health crisis support for all adults in Leicester, Leicestershire and Rutland

LPT has commissioned Turning Point to offer  urgent mental health support for adults in Leicester, Leicesetershire and Rutland. The service includes a crisis house, which provides support with accommodation where people experiencing a mental health crisis can stay for a short period to recover, a 24-hour telephone helpline and one-to-one support. An appointment-based service operates at Box Tree Farm in Ratby from 8am – 8pm, seven days a week.

Free 24-hour adult mental health telephone helpline: 0808 800 3302*

Email call-back service: Alternatively you can email them with your contact details at Leicestershire.Helpline@turning-point.co.uk and they will call you.

*The telephone helpline service is free from landlines and most mobile networks and is available 24 hours a day. The service can offer face-to-face support by appointment. (Please note that calls are not answered by medics and staff will not have access to your patient notes)

Turning Point is also piloting eight outreach community drop-in sessions at venues across Leicester, Leicestershire and Rutland.

Open Voice is Turning Point's newsletter for service users.

Getting help outside normal office hours

If you receive care from an adult community mental health team or assertive outreach team and you need help urgently outside normal office hours please call the free* confidential crisis helpline provided in partnership with Turning Point 

You can also:

Create a Personal Safety Plan

We are urging members of the public and patients to create their own personal safety plan as part of a drive to reduce the risk of suicide. This can include reasons to keep yourself safe. We have produced a template which you can print and fill in, and are working with a charity on a mobile phone-based app which can even include photos of things reminding you why you should keep yourself safe.  For more details, follow this link.

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