Mental Health Central Access Point  

If you are in need of urgent NHS mental health support you should call our Mental Health Central Access Point.

0808 800 3302

24/7  Freephone helpline for people of all ages in Leicester, Leicestershire and Rutland

We have combined our central access point and mental health crisis line for adults to offer urgent help for people of all ages in Leicester, Leicestershire and Rutland via a single, 24-hour Freephone number
 Using Turning Point’s established Freephone number, the re-named mental health central access point is for people of all ages, offering round-the-clock ‘access to urgent support and solution focused conversations, signposting and referral for yourself  or on behalf of someone else.

Calls are handled by Turning Point’s skilled and experienced recovery workers who can access clinical advice from LPT’s specialist clinicians when needed. They will talk with you to agree the best support for your urgent mental health needs.

If you are deaf and have urgent mental health needs, you can use the NHS 111 British Sign Language service available here:

Existing service users and referrers are advised to continue using the contact details you have been provided with between 9am – 5pm. If you have an urgent need outside of these hours please contact the Central Access Point.

Click here for Easy Read.

For under 18s

For people under 18, or if you care for someone under 18 who is not currently supported by our Child and Adolescent Mental Health Services (CAMHS), please call the Central Access Point.

For professionals making a referral to CAMHS (Child and Adolescent Mental Health Services), please continue to use existing referral routes.

Click here for Easy Read for under 18s.

Dial 999 if there’s an emergency

Call 999 or go to A&E now if someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose.

If you are unsure or worried about what you might be feeling or experiencing

You should consider calling NHS Direct on 111 or your GP to make an urgent appointment.

You can use the NHS mood self-assessment tool to help you better understand how you’ve been feeling, and to point you in the direction for helpful advice and information. Please note, this tool is not intended to replace an appointment with a GP.


If you require non-urgent help, visit our emotional wellbeing support page for local resources and options.

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