Due to coronavirus (Covid-19), and in line with national process and government guidance, we have reviewed arrangements to allow inpatient visiting in a very careful and Covid-secure way. We know it is important for you to visit your loved ones and we have made the following exceptional circumstances where up to two visitors will be permitted to visit per day. For example, this may include a family member or friend or somebody important to the patient such as a familiar carer/parent or guardian/supporter/personal assistant. Different visitors can visit on different days.

Exceptional circumstances for inpatient visiting are:

  • patients who are receiving end-of-life care
  • a familiar carer or guardian/supporter/personal assistant
  • both parents/guardians where the family bubble can be maintained
  • patients may be accompanied where appropriate and necessary to assist their communication and/or to meet their health, emotional, religious or spiritual care needs.

Anyone with a Covid positive test or showing symptoms of coronavirus (a new continuous cough, a high temperature or a loss of, or change in your normal sense of smell or taste) should not visit, even if these symptoms are mild or intermittent, due to the risk they pose to others. All visitors must observe good hand hygiene (handwashing) to reduce risks to themselves, other patients and staff.

We encourage all members of the public to take a lateral flow test at home before visiting our wards. You can order a free Covid-19 lateral flow test from the Gov.uk website.

Please note that the number of visitors is dependant on where the visit is being held – for example a visiting room or bedside space.

What can I expect when I am visiting  a loved one in hospital?

  • You will need to arrange your visit in advance – by ringing the ward. Prior to visiting, a member of staff will ask you about any high-risk conditions you or members of your household may have. Depending on your answers, you may be advised not to visit.
  • If your visit is agreed, you will be given instructions on where to go and who to ask for on your arrival at the hospital.
  • If you are unable to visit in person, please talk to the staff about arranging a virtual video visit.
  • All visitors must always wear a face covering, including when entering and moving through the healthcare setting. Visitors will be asked to wear a surgical face mask if visiting a high-risk area or a patient with suspected/known Covid-19.
  • If you are parents/guardians, you must always wear a face covering when entering and moving through the healthcare setting and when a healthcare professional is treating your child/young person. If you are with your child or young person and within your ‘family bubble’ inside rooms or physical environments that afford separation, you can remove your face covering.
  • Transport: you should arrange to be driven to and from the hospital by a member of your household, if possible, to minimise the risk of exposure to others: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
  • You should bring as few personal belongings as possible with you, e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • You should remove your outer clothing, e.g. coat or jacket, roll up your sleeves and clean your hands.

If you have any further questions in relation to visiting or would like to discuss this further you can contact the Patient Advice and Liaison Service (PALS).

Call them on: 0116 295 0830

Information sheet

Email: PALS@leicspart.nhs.uk

LPT’s ‘Message to a Loved One’ service has been established to help in-patients to keep in touch with loved ones while they are in hospital during this time. To find out more about the service please visit: www.leicspart.nhs.uk/contact/patient-advice-and-liaison-service-pals/message-to-a-loved-one/

LPT will continue to follow national guidance and as such the situation will be continually monitored and visiting guidance may be updated to reflect a change.

LPT’s ‘Message to a Loved One’ service has been established to help in-patients to keep in touch with loved ones while they are in hospital during this time. To find out more about the service please visit: www.leicspart.nhs.uk/contact/patient-advice-and-liaison-service-pals/message-to-a-loved-one/

LPT’s Visitors Charter

Click to enlarge.

We have developed a visitors charter that outlines what visitors can expect from our staff, and in turn what we expect from visitors to our inpatient wards and units or to any of our clinics. There is a special emphasis on measures designed to reduce the risks of spreading the Covid-19 infection. We would appreciate it if you could familiarise yourself with this charter before visiting any of our inpatient wards/units or clinics.

If you would like to speak to someone about visiting times or your loved one who is currently an inpatient with us please contact our Patient Advice and Liaison Service at:

T: 0116 295 0830
E: PALS@leicspart.nhs.uk

A member of the PALS Team will happy to discuss any concerns with you. You can leave a voicemail message or email at any time and we will respond to you as soon as we can, but certainly within 24 hours.

Face coverings – updated 15/06/2020, reviewed 17/06/2021

In line with recommendations from the World Health Organisation, we have introduced measures at Leicestershire Partnership NHS Trust to keep visitors, patients, and staff safe. We expect all of our visitors to wear face coverings when visiting our hospitals unless you are exempt. Please also be aware that your details will be recorded on arrival for track and trace purposes.

More information

Do you provide help to a family member, friend or neighbour who cannot manage on their own? Make sure you have a carers passport.

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