PLEASE NOTE: Face masks remain mandatory in our all of our hospitals

Updated 18 March 2022

In line with the evolving Coronavirus situation, we are now able to further ease visiting restrictions across hospitals and inpatient units whilst still maintaining Covid-19 safety guidance.

The change means each patient can see up to two visitors at any time. In addition, visiting can now be longer than one hour, with prior agreement with the ward.

A visit can be agreed for:

  • Patients with a learning disability
  • Patients with dementia
  • Adults, children and young people with severe mental health issues
  • Patients at end of life
  • Patients requiring carer support (informal or formal) at meal times

Permitted visitors should only attend hospital provided they:

  • Have had no coronavirus symptoms in the last 10 days, or any symptoms of a respiratory illness (chest or nasal congestion; wet or dry cough; sneezing; stuffy or runny nose; fatigue; body/muscle aches; high temperature/fever; sore throat; headaches; altered taste and sense of smell);
  • Have had no sickness or diarrhoea in the last 48 hours;
  • Have obtained a negative lateral flow test result on the day of the visit;
  • Are not self-isolating because of a positive PCR test, or because of contact isolation based on vaccination status, in line with government guidance;
  • Observe mask wearing, hand hygiene and social distancing guidance while on site.

Download our guide to safer visiting

We are still here for you during the Covid-19 pandemic. Our wards and services are open, but they may look a little different. This leaflet takes you through some of the changes we have put in place to help keep you, our patients and staff safe from the virus. It includes a guide to what you can expect before, during and after your visit and who to contact to arrange virtual visiting if you are unable to see your loved one in person


Message to a loved one service

LPT’s ‘Message to a Loved One’ service has been established to help in-patients to keep in touch with loved ones while they are in hospital during this time and when visits can’t be made in person. To find out more about the service please visit: www.leicspart.nhs.uk/contact/patient-advice-and-liaison-service-pals/message-to-a-loved-one/ 


Procedures for visiting inpatients

All supported visitors will need to book a visiting slot with the ward and answer a series of screening questions.

All visitors should carry out a lateral flow test on the day of visiting (tests are available from most pharmacies or can be ordered online at: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests) and will be required to wear a surgical facemask.

To keep patients and staff safe, you must not visit if you test positive for coronavirus or have any of the following symptoms:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of smell or taste
  • any respiratory symptoms: sneezing, runny nose or sore throat)
  • sickness and/or diarrhoea (in the last 48 hours prior to visiting).

All visitors must wear appropriate PPE (staff will advise) and observe good hand hygiene (handwashing).

If your visit is agreed, you will be given instructions on where to go and who to ask for on your arrival at the hospital.

  • Transport: you should arrange to be driven to and from the hospital by a member of your household, if possible, to minimise the risk of exposure to others.
  • You should bring as few personal belongings as possible with you, e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • You should remove your outer clothing, e.g. coat or jacket, roll up your sleeves and clean your hands.

If you have any questions please contact our Patient Advice and Liaison Service (PALS): T: 0116 295 0830 E: lpt.pals@nhs.net


What can I expect when I am visiting a loved one in hospital?

  • You will need to arrange your visit in advance – by ringing the ward. Prior to visiting, a member of staff will ask you about any high-risk conditions you or members of your household may have. Depending on your answers, you may be advised not to visit.
  • If your visit is agreed, you will be given instructions on where to go and who to ask for on your arrival at the hospital.
  • If you are unable to visit in person, please talk to the staff about arranging a virtual video visit.
  • All visitors must always wear a face covering, including when entering and moving through the healthcare setting. Visitors will be asked to wear a surgical face mask if visiting a high-risk area or a patient with suspected/known Covid-19.
  • If you are parents/guardians, you must always wear a face covering when entering and moving through the healthcare setting and when a healthcare professional is treating your child/young person. If you are with your child or young person and within your ‘family bubble’ inside rooms or physical environments that afford separation, you can remove your face covering.
  • Transport: you should arrange to be driven to and from the hospital by a member of your household, if possible, to minimise the risk of exposure to others: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
  • You should bring as few personal belongings as possible with you, e.g. bags, handbags, electronic devices, gifts and food for the patient.
  • You should remove your outer clothing, e.g. coat or jacket, roll up your sleeves and clean your hands.

If you have any further questions in relation to visiting or would like to discuss this further you can contact the Patient Advice and Liaison Service (PALS).

Call them on: 0116 295 0830

Information sheet

Email: PALS@leicspart.nhs.uk

LPT will continue to follow national guidance and as such the situation will be continually monitored and visiting guidance may be updated to reflect a change.

LPT’s Visitors Charter

Click to enlarge.

We have developed a visitors charter that outlines what visitors can expect from our staff, and in turn what we expect from visitors to our inpatient wards and units or to any of our clinics. There is a special emphasis on measures designed to reduce the risks of spreading the Covid-19 infection. We would appreciate it if you could familiarise yourself with this charter before visiting any of our inpatient wards/units or clinics.

If you would like to speak to someone about visiting times or your loved one who is currently an inpatient with us please contact our Patient Advice and Liaison Service at:

T: 0116 295 0830
E: PALS@leicspart.nhs.uk

A member of the PALS Team will happy to discuss any concerns with you. You can leave a voicemail message or email at any time and we will respond to you as soon as we can, but certainly within 24 hours.

Face coverings – updated 15/06/2020, reviewed 17/06/2021

In line with recommendations from the World Health Organisation, we have introduced measures at Leicestershire Partnership NHS Trust to keep visitors, patients, and staff safe. We expect all of our visitors to wear face coverings when visiting our hospitals unless you are exempt. Please also be aware that your details will be recorded on arrival for track and trace purposes.

More information

Do you provide help to a family member, friend or neighbour who cannot manage on their own? Make sure you have a carers passport.

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