Updated 13 October 2020
As the Covid-19 pandemic continues, Leicestershire Partnership NHS Trust’s number one priority is keeping our patients and staff safe. Please be reassured that urgent mental health and community care is available to those who need it. We are working hard to ensure that our services are prepared for the unprecedented demands the pandemic has created. We have changed the way in which we deliver some of our services to keep both our staff and those who use our services safe. In many instances we are seeing our patients/service users over a video link or by phone instead of face to face where this is clinically appropriate and accessible. We review these arrangements on a regular basis to make sure that we are offering the most appropriate service we can.
We have contacted our patients and service users to let them know how we will see them in a safe way, so for example the use of face coverings or restricted access to buildings. If you are expecting to attend one of our clinics and have not received a letter or had a phone call informing you what you can expect, please contact us so we can update you.
Almost all of our services are operating and accepting referrals although some have less capacity as a result of the need to increase infection prevention and control measures such as social distancing. This may mean that you have to wait a little longer to be seen in some of our services.
The only service which remains temporarily closed at present is our Learning Disability Short Breaks Service and our METT Centre. We recognise the impact of this on the service users and families who rely on this provision and continue to work towards a solution to address the barriers to reopening. In the interim, we have developed some online support on social media for service users of the METT Centre.
If you have any concerns or feedback, please contact our Patient Advice and Liaison Service (PALS).