We will have eight teams serving adults and older adults, instead of two previously separate teams. They will be based in local neighbourhoods across Leicester, Leicestershire and Rutland and will be led by a community manager who will be supported by a multi-professional team.
You can see where these teams are based on our service directory.
No wrong front door for people that need our help
This is one of our key principles of change and is used to describe how people will get support. Colleagues based in GP practices, our crisis mental health teams or call handlers at NHS111 option 2, will send people straight to the neighbourhood team that is closest to where they live.
When they receive a referral, a dedicated team – including the community connectors – are tasked with making early contact, reassuring people and making sure they have all the necessary information. This person works with, and advocates for, the service user and their family, helping bring the support to people and prevent them from being passed to different services, having to tell their story more than necessary.
Hub and spoke model
Under this new model, most of our services will be delivered by staff based in the neighbourhood team. These are ‘hub’ services and will include psychiatrists, psychologists, nurses, occupational therapists, employment specialists, peer support workers and community connectors. When more specialist services are needed, bespoke they will be called into the team to provide a seamless experience for the patient. These teams include perinatal, memory services, personality disorders and early intervention into psychosis support.
Bringing the experts together (our consulter model)
The team hold regular meetings to manage new and existing patients using the ‘consulter model’. This model has been introduced to make our patient journey more seamless and faster as it brings in the skills and guidance of the psychological therapies (cognitive behavioural therapy and dynamic psychotherapy) to the team meeting, plus the expertise of the hub and spoke services.
At the team meeting, staff are able to quickly decide the best next steps for patients. If they decide that the patients do not need our services, they are supported in their transition back to local neighbourhood services for recovery-based offers.