Accessibility statement for Leicestershire Partnership NHS Trust

This accessibility statement applies to

This website is run by Leicestershire Partnership NHS Trust. We want as many people as possible to be able to use this website in a way that suits your communication needs. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader
  • access PDF documents and read them using a screen reader
  • access PDF documents and translate them using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible and we will be working towards addressing this:

  • the default colours for some headings and links have a poor contrast ratio between the foreground and background
  • some images do not have alternative captions
  • some page content requires vertical scrolling when content is resized
  • the top level hover menu does not open when using a keyboard
  • shortcut triggers have not been set up

Interpreters, vision, hearing and translations

If you don’t speak English…

…or you’re not confident speaking English, please tell us! We can provide interpreters. It doesn’t matter if you’re a patient or carer, you are entitled to an interpreter if one would help you. We don’t expect that your relatives or friends should act as interpreters.

You will be asked by a member of staff whether or not you need an interpreter and then they will arrange one for you. There is no charge for this service.

British Sign Language (BSL)

If you use sign language, please tell us so we can provide a signer. Staff can arrange signers and they will normally ask you if you would like one. If, however, you have not been asked, but you would prefer a signer, let a member of staff know as soon as you can.

Do you have difficulties with your vision?

We can help in different ways:

  • we can provide information in large print
  • we can give you an audio recording of explanations and instructions
  • we can provide information in Braille.


Please use the contact details below;

  • Telephone: 0116 295 4747
  • Fax: 0116 295 7015
  • E-mail :

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the communications team at:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Leicestershire Partnership NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status and non-accessible content

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images contain text and are not accessible via a screen reader, this fails WCAG 1.1.1.
  • Some elements do not have sufficient colour contrast, this fails WCAG 1.4.3.
  • The top level hover menu does not open when using a keyboard, this fails WCAG 2.1.1
  • There is no keyboard accessible method to bypass repetitive content, this fails WCAG 2.4.1.
  • The focus order for some elements on a page can make navigation difficult with a keyboard, this fails WCAG 2.4.3.
  • The purpose of some links are not described by the link text alone, this fails WCAG 2.4.4.
  • We plan to address these issues by the end of March 2021.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how people can access our services. The screen reader software on our website allows people with a visual impairment to access PDF documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 14/09/2020. It was last reviewed on 16/09/2020.

This website was last tested on 24/08/2020. The test was carried out in-house by Leicestershire Partnership NHS Trust using the Accessibility Insights for Web tool and assisted by Diva Creative, the agency who developed this website.

The sample of pages to test included a selection of each type of page template.

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