Complaints

 

Update

We have made some changes to the way that we will manage your complaint.  To find out more please click HERE

 

You can complain

 

By post to either the:

Complaints Manager or Chief Executive
Leicestershire Partnership NHS Trust
Swithland House
352 London Road
LE2 2PL

By email to: complaints@leicspart.nhs.uk

By telephone: Our complaints department free on 0116 295 0831

By Online Form: Online Complaint Form and select ‘Complaints’

Our opening hours are: 9am to 4:30pm Monday to Friday

Further Information

Support making a complaint

All our members of staff are here to help and are happy to listen to your concerns. If you would like help with making a complaint, you can use one of the local NHS Complaints Advocacy services. Details can found in our leaflet in the useful documents section or below:

POhWER - Independent Mental Health Advocates and NHS Complaints Advocacy

Telephone: 0300 456 2370 (Monday - Friday, 8am to 6pm)
Email: pohwer@pohwer.net
Post:
PO BOX 14043
Birmingham
B6 9BL

Website: www.pohwer.net

What you need to provide

To help us investigate matter as effectively as possible we ask that you please provide as much information as possible about your complaint. Include the following:

  • Your full name and a valid email and home address for reply
  • The full name of the patient, their date of birth or NHS number (if known) and address
  • A telephone number in case we need to contact you for further information
  • the name of the service you wish to complain about
  • A clear description of what you are unhappy about, when this took place and, if known, what outcome you would like to see achieved
  • Any relevant correspondence

Consent

If you are complaining about the care or treatment of someone else, please understand that we will need consent to proceed with the complaint. We will contact you about this but please do not be offended if we ask for this information