Guidance for primary care partners: urgent help

If the individual is presenting in acute mental health distress (but there is no immediate risk to life) and needs urgent help.

First, arrange for an urgent referral to the Professionals Line at the Mental Health Central Accss Point (CAP) on:

0808 800 3302.

Please try to call with the individual with you.

If this is not possible, send a prism referral.

Make sure you put as much information in the referral as possible, e.g. contact details for you and the individual.

CAP will call the individual directly within 4 – 24 hours, based on urgency.