If you or someone else is at immediate risk of serious harm or danger , for any reason, including their mental health, you must contact the Emergency Services.

You can either:

  • Phone 999 or 111
  • Get the person at risk to an accident and emergency (A&E) department at a hospital

Note: not all hospitals have A&E, so check first if you are not sure

If you can’t do this by yourself, ask someone to help you.

Urgent or crisis situations

If you or someone else is not at immediate risk of harm but there are urgent concerns about their mental health, contact the Central Access Point (CAP).

This is the NHS telephone service that provides mental health crisis support for people who live in Leicester, Leicestershire or Rutland

The CAP number is: 0808 800 3302


If you or someone else is at immediate risk of trying to kill themselves, follow the advice about emergencies above.

For less urgent advice on suicide, please follow these links:

Neighbourhood Mental Health Cafes

The Neighbourhood Mental Health Cafes (previously called Crisis Cafes) are part of Leicestershire Partnership NHS Trust’s local support for people who need immediate help with their mental health.

The cafes are drop-in centres for anyone to come and talk about their mental health – no appointment needed. There are supportive, trained staff there who can listen and provide the practical support you need.

Click here to find your nearest neighbourhood mental health cafe

Safeguarding advice

If you are worried about your safety or the safety of someone else, and it is not related to mental health, click here to read about safeguarding.

Not sure what sort of help you need?

If you have concerns about your own mental health or someone else’s, and you are not sure what sort of help is best, click here to find a wide range of support and advice from Leicestershire Partnership NHS Trust.

This is an NHS online service that provides guidance on mental health issues for people who live in Leicester, Leicestershire or Rutland.

If you live elsewhere in the UK, click here to find information on support agencies you can contact for help.

Click here for a printable PDF with advice on looking after your mental health and contact details of support agencies

Avoiding or getting out of a mental health crisis

Click here for tips on avoiding or getting out of a mental health crisis.

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