Service description

Planned visits provide the opportunity for your family to have a break from the daily care routine of looking after your child/young person. Where your child or young person has complex healthcare needs, we aim to reduce the pressure on your family and help minimise the frequency of hospital admission.

Your child’s healthcare needs will be formally assessed by a registered nurse in conjunction with you (family/carers) and a key professional (as appropriate). This assessment will then be submitted and reviewed. If the assessment is successful, the service will set up a package of care as the service capacity allows. An experienced pool of staff are available to provide care, but sometimes, the Diana service will employ further staff to be able to offer your family support.
Care is mainly provided by healthcare workers supported by a named Diana Nurse who will together manage and deliver the scheduled care package.

This care will mainly be provided from the home or within an appropriate community setting (as arranged).
A ?getting-to-know’ process will be started so that the healthcare worker will know your child/young person well enough to assess the care tasks required. These are updated yearly.

Referral criteria

Children and young people up to 18 years old registered with a Leicester, Leicestershire or Rutland GP. A referral to receive short break care continuing care service can come from any professional (eg. health, social, education) involved with the child/young person. There is a set criteria for accepting referrals. If a child/young person is not eligible for either service, we will endeavour to signpost the family to other services who may be able to offer support.

Who to contact if you need an interpreter or information about disabled access

If you require an interpreter at the appointment please inform the service when the appointment is booked.