We have designed our principles for change with our patients and families over many years.
Our principles are centred on the themes below.
How to live well and person centred
People will be treated as individuals in charge of their own care. They and their families will be empowered to make their own decisions, driven by their needs, not a rigid criteria. We will look at the whole person – their physical health and their access to social and employment opportunities – and we will work with their personal network.
Simple and seamless
Our offer will be clear and easy to navigate (“no wrong front door”) to ensure needs are met at the right time. We will have joined up services between agencies, meaning that people only need to explain their needs once before getting to the best support for them. This means that people will not be bounced around from service to service; we will bring care around the person.
Accessible and inclusive
High quality treatment and support will be delivered in a range of welcoming, convenient and therapeutic environments that are as close to home as possible; advancing equalities and giving patients access to timely help. Our teams will be embedded in their local neighbourhoods to understand, and have access to, a range of support options, maximising individuals’ outcomes and experiences.
What do we mean by working as a neighbourhood?
Our plans to create a seamless and joined up approach will see our new Neighbourhood Mental Health teams harnessing the skills and expertise of all partners. This will involve working with our statutory partners across the NHS and local councils, as well as other organisations that are important to helping our patients. Many of these will be working in the local community.
The new neighbourhood mental health centres – coming to Leicester, Leicestershire and Rutland (LLR)
NHS England is supporting the rollout of a new 24/7 neighbourhood mental health centre model. This will bring an even more joined-up approach to supporting people in their local community. The centres are focused on people with serious mental illness and offer a ‘walk in’ service. The aim is to provide this support in the local area, usually in a community building that is familiar to people and have services there that can provide help on a variety of issues, such as housing, debt, medication, being active, getting connected or mental health expertise. You can read the full update here on the NHS website.
The model has already come to LLR with a pilot starting in Loughborough at Fearon Hall. It is called the Hello Help Hub and is currently running every Wednesday afternoon for local residents. The pilot will expand to offer more services thanks to the funding that comes with the NHS England model. You can read more more about Fearon Hall in our news section on the website here