Guidance for primary care partners

How do I support my patient’s mental health when they are:

  • Feeling unable to cope, worried they may hurt themself or somebody else and/or experiencing suicidal feelings?
  • In a mental health crisis – you suspect they are presenting with symptoms suggesting they may have an underlying mental health condition which requires secondary mental health care input.

For immediate help
If their life – or someone else’s life – is in immediate danger, please call 999 or go to A&E.

– For same day / next day urgent help: The patient needs help now
With the patient, call NHS 111, mental health option and get advice from a member of  our staff who are based at the Central Access Point (CAP)
Or you can send an urgent PRISM  referral, and CAP will call the patient directly within 4 or 24 hours dependent on risk. Please ensure that you put as much information in the referral as possible including an up to date telephone number for the patient, and your telephone number should they need any further information or you need a reply.

We have 25 Neighbourhood Mental Health Cafes across Leicester, Leicestershire and Rutland. They are NHS funded, run by trusted voluntary sector partners and are free to attend for anyone over the age of 18. They offer immediate support, a listening ear, support groups and  interventions such as coping strategies and wellness recovery plans.
Cafe details here including the opening times.

All cafes are on Joy and  you can send your referral via Joy. You can add a message to your referral asking for the café to let you know if your patient has attended or not, or to update you on any outcomes.

– They already have a serious mental health condition
If they do, they may already be under the care of one of our Neighbourhood Mental Health Teams. There are eight teams and they look after patients presenting with:

  • Bipolar disorder Schizophrenia; severe depression
  • personality disorder; dual diagnosis
  • Aspergers/autistic spectrum disorder (with a pre-existing mental health problem)

You can contact  your local office to get advice.
Or your mental health practitioner can also provide the one-to-one support that your patient needs.

– The patient is in a crisis due to bereavement, debt, housing or another issue. 

Free debt and money advice  Citizens Advice LeicesterShire or call 0808 278 7970 (free, Monday to Friday, 9am to 4:30pm)
Risk of homelessness – in the city.  Call 0116 454 1008 weekdays. Or 0116 221 2770  after hours and weekends.

They can use the national helplines to talk to someone free of charge.

  • Call the Samaritans on 116 123 (available 24/7).
  • Call 123 Silverline (age 55+): 0800 470 80 90
  • Call Childline (ages 19 and under): 0800 1111

 

Feeling unable to cope, worried you may hurt yourself or somebody else and/or experiencing suicidal feelings?

For immediate help

  • If your life – or someone else’s life – is in immediate danger, please call 999 or go to A&E.

For same or next day help

You can get support in different ways depending on what you prefer. All services are free.

  • Call NHS 111 and select the mental health option (available 24/7). To request an interpreter, please ask someone to call on your behalf and say which language is needed.
  • Call the Samaritans on 116 123 (available 24/7).
  • Visit a Staying Well service (out-of-hours mental health crisis support service for people aged 18+ available in Brighton, Crawley, Eastbourne, Hastings and Worthing). ​​​​​​ If you need an interpreter, these services can call for interpretation help while you are with them.
  • Text the word SUSSEX to 85258 (24/7 mental health text-messaging support service). If you are using Google Translate, please tell the mental health professional that you don’t speak English and they will work with you and support you to feel calmer.
  • Download the Stay Alive app – a suicide prevention resource full of useful information and tools to help you stay safe in crisis.
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