Overview

We continue to deliver our services after making several changes to ensure we have proper infection control measures in place to combat COVID-19.

These infection control and prevention measures mean we have some new processes and ways of working that unfortunately limit the number of people we are able to work with each day.

If you need to contact us, or would like further advice, please contact the health visiting team to discuss any concerns or if you need any support, please contact your local team via our Chat Health service on 07520 615382.

Service description

Healthy Together logo

Contact point Nature of contact
Antenatal contact You will be contacted by your Public Health Nurse (Health Visitor) between 28 – 36 weeks pregnant.

You will currently receive a contact detailing how to access digital resources on the Health for Under 5s website and ChatHealth secure text messaging service.

This contact will be in the form of a letter.

Find out more about your antenatal contact here.

10-14 day contact You will be contacted by your Public Health Nurse (Health Visitor), to arrange a contact when your baby is 10-14 days old.

Although most new birth contacts are now offered face to face within the home, there may be occasions where this contact needs to be over the telephone due to Covid-19.

All public health nursing staff will wear the appropriate personal protective equipment (PPE) during face to face visits in compliance with national infection control measures.

Find out more about your new birth contact here.

6 week assessment You will be contacted by your Public Health Nurse (Health Visitor), to arrange a contact when your baby is 6-8 weeks old. Part of this contact involves your baby being weighed and measured.

Find out more about your baby’s 6-8 week contact here.

3 months You will be contacted by your Public Health Nursing team when your child is between 3 and 4 months old and directed to the Health for Under 5s website to view information on wide range of topics, including ‘introducing solids’
1 year You will be contacted by your Public Health Nurse (Health Visitor) when your child is between 10 and 12 months old.

Due to Covid-19 you will receive a letter from your health visiting team. If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth.

Find out more about your one year contact here.

2 years You will be contacted by your Public Health Nursing team when your child is between 2 years and 2 and a half years old.

This contact will be provided over the telephone following receipt of a letter. If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth.

Find out more about your two year contact here.


Please note that as a result of the current Covid-19 (Coronavirus) pandemic, health visiting and school nursing support is being delivered differently. Most contacts are now provided over the phone, with face-to-face visits offered only where absolutely necessary. All public health nursing staff will wear the appropriate personal protective equipment (PPE) during visits in compliance with national infection control measures.

All new parents registered with a GP will automatically be invited for their routine public health nurse (health visitor) appointments.

Outside of these appointments, Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called ChatHealth. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens. This service will continue to be available during the Covid-19 (Coronavirus) pandemic.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

ChatHealth logo

Parents/carers living in Leicester city: text 07520 615381

Parent/carers living in Leicestershire and Rutland: text 07520 615382

Starting and during school years

 

For Young People

ChatHealth logo

ChatHealth, Leicestershire Partnership NHS Trust’s confidential text messaging service, is also available for young people aged 11-19 to use to contact a public health (school) nurse for professional health advice and support. This service will continue to be available during the Covid-19 (Coronavirus) pandemic.

The service is available 9am-5pm every week day, excluding bank holidays. The text line stays open during the school holidays too. All texts will be responded to by a public health (school) nurse within 24 hours. The service is totally confidential and your information will only be shared if the public health (school) nurse is worried about you or someone else’s safety, or if you share information which may be concerning or put you or someone else at risk or danger.

Young people aged 11-19 living in Leicester city: text 07520 615386

Young people aged 11-19 living in Leicestershire and Rutland: text 07520 615387

Our head office is below. We also have 35 other locations where we provide this service. They can be found here

Leicestershire Partnership NHS Trust
Bridge Park Plaza
Bridge Park Road
Thurmaston
Leicester
LE4 8PQ

 

Referral criteria

Healthy Together is a universal service for children and their families from 0-19.

Who to contact if you need an interpreter or information about disabled access

You will be given contact details when your appointment is booked.

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