Service description
The Mental Health Urgent Care Hub is based at the Bradgate Unit, on the site of Glenfield Hospital, and is staffed by mental health practitioners with the expertise to treat people of all ages; this includes mental health nurses, support workers, and consultants for escalations. It is specifically for people with mental health needs that don’t need any physical health support who require urgent mental health support.
They are assessed within four hours. They are observed and, if needed, following assessment a crisis plan put in place. If an assessment finds that a person needs inpatient support, this will be explored during the assessment, and appropriate actions will take place.
The Bradgate Unit was selected because:
- the Hub could be set up quickly as it was next to other mental health services
- it was already open 24 hours a day, seven days a week
- mental health practitioners are onsite, 24 hours a day, seven days a week
- it avoided Leicester Royal Infirmary emergency department being overwhelmed
- it has free parking, comfortable waiting areas and refreshments available
Referral criteria
The hub does not accept self referrals and referrals are made via the below