Service description

There are 12 wards situated in 8 hospitals around Leicester, Leicestershire and Rutland. 10 of these wards provide Sub Acute, Complex Rehabilitation and End of Life Care to patients transferred from major hospitals including the University Hospitals of Leicester or alternatively patients can be admitted via their GP from home.

Ward 1 at St Luke’s Hospital and Ward 1 at Coalville Community Hospital are both stroke units offering specialist stroke rehabilitation together with education and management plans for stroke survivors.   


Visiting hours are from 2pm – 8pm each day. No more than two visitors per patient will be permitted in a bay area at any one time.

Visitors will be asked to wear a facemask when entering the ward but this is no longer a legal requirement.
Anyone who wishes to continue wearing a face mask is very welcome and it may be recommended for some with certain risk factors

“In situations where a ward is deemed to be in a COVID outbreak visiting may be limited and under the discretion of the Ward Sister/Matron.

If visiting is allowed during an outbreak, you will be asked to wear a face mask at all times and keep 2 metres distance.

Infection control

All visitors must use the alcohol hand gel on entering and leaving the ward and wash their hands thoroughly before and after contact with patients. For infection control and prevention reasons we also ask that visitors use the chairs available and do not sit on the beds.

Smoking policy

All our hospitals and wards are smoke- free, in line with government policy. Use of e-cigarettes (vaping) is permitted outside and in certain areas. Please discuss with a member of staff for details.


Breakfast: 8-9am

Main meal: 12-1pm

Evening meal: 5-6pm

All wards have protected mealtimes which means that no clinical activity (medical/ nursing or therapy) will take place at this time to ensure patients are not disturbed. Visitors are welcome during mealtimes, unless particular circumstances prevent this. The nurse in charge will discuss this with you if applicable.

The Multi-Disciplinary Team (MDT)

The ward is led and managed by the ward sister/charge nurse, supported by the physiotherapy and Occupational Therapy leads.

Medical cover is provided by Advanced Nurse Practitioners (ANPs) with consultants visiting the wards twice weekly. The ANP is on site Monday to Friday and reviews all patients. The out of hours doctors cover in the evenings and at the weekend. The consultant reviews all new patients and discusses any medical issues with the Multi-Disciplinary Team (MDT).

Physiotherapy and Occupational Therapy is provided dependant on patient need and all patients receive all appropriate therapy assessments. These assessments include consideration of the patients physiological and cognitive needs, provision of goal led intervention planned with the patients, together with holistic discharge planning. Specialist Occupational Therapy and physiotherapy is provided at the two stroke units.

Care is planned, managed and overseen by registered nursing staff with the support of healthcare assistants and technical instructors. The nursing staff are available throughout the day and night.

Multidisciplinary care is provided in partnership with other professions and providers including adult social care. The social work team are in regular contact with the MDT to assess and plan community social care and support on discharge.

The assessment and discharge process

The community hospital teams are committed to supporting the best possible outcome for patients in their care. They will work with patients to support their discharge home as this is usually the best environment for recovery, to regain independence and to understand any on-going needs. If home is not possible, they will work with patients and other organisations to identify the most appropriate environment for on-going care needs. To learn more about this, see this leaflet:  Supporting you to leave hospital.


We welcome any compliments, questions, comments or concerns that you may have regarding care on the ward. Please speak to the Ward Sister or Matron in the first instance.

PALS (Patients Advise and Liaison Service) are also available if you would prefer to talk to someone away from the ward. PALS provide confidential advice and support.

They can be contacted on:- 0116 295 0830

Referral criteria

Adults requiring sub acute complex rehabilitation and end of life care will be accepted onto the wards following a handover from the referring ward/GP. This applies to all wards except Ward 1 at St Luke’s Hospital and Ward 1 at Coalville Hospital who specialise in specialist stroke rehabilitation only. Referrals to the specialist stroke wards will be accepted directly from University Hospitals of Leicester.

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