Mental Health Response Vehicle (MHRV) Service
Leicestershire Partnership NHS Trust’s Mental Health Response Vehicle (MHRV) Service provides early on-scene response to individuals aged 18 years and older and explores alternative safe and dignified care and intervention options for individuals experiencing a mental health crisis in the community.
The core aim of the MHRV Service is to improve the timeliness, quality, comfort, and experience of the transport of individuals with mental health needs in the community, to reduce inappropriate demand and reliance on police or other emergency services, and to reduce avoidable conveyance to the emergency department.
The MHRV Service aims to respond to calls for mental health support for individuals in the community within two hours of referral.
It is expected such individuals would have no urgent physical health issues which require urgent interventions at an acute hospital and/or the emergency department.
The MHRV will offer ‘Hear and Treat’ mental health telephone screening, advice and support service and ‘See and Treat’ on-the-scene urgent face-to-face mental health advice, support and signposting as appropriate.
The MHRV Service is staffed by mental heath practitioners, such as registered mental health nurses and healthcare support workers with the expertise to provide person-centred mental health advice and support.
Referral criteria
- Individuals aged 18 years and older who are experiencing a mental health crisis and presenting with immediate risks to self and/or others within the Leicester, Leicestershire, & Rutland (LLR) region, who require an urgent MH response and where there is no requirement to attend the ED.
Service exclusions
- Individuals below the age of 18 years.
- Individuals presenting with acute and urgent physical health needs which require immediate conveyance to the ED.
- Individuals with current and significant risks of harm to self and/or others.
- Individuals with confirmed diagnosis of organic mental disorders such as dementia and severe learning disabilities.
Criteria exclusion
See referral criteria.
How to access this service
External LPT sources
The Mental Health Response Vehicle Service will accept referrals from services and organisations external of the Trust, such as:
- NHS 111 – where there is no urgent, acute physical health condition that requires treatment within the emergency department.
- EMAS – where there is no urgent and acute physical health condition that requires ED deployment. The specific EMAS Referral Pathway will be used in this instance.
- Police – where there are no current, immediate and significant risks of harm, violence, and aggression to self and/or others.
- Adult Social Care (AMHP) – only where the need for an initial MHP triage assessment pre-MHA is indicated.
All referrals to the MHRV service from external sources to the Trust will be made to the Mental Health Response Vehicle Service’s dedicated interactive voice recording referral telephone line.
Internal LPT sources
The Mental Health Response Vehicle Service will accept referrals from select services within the Trust such as Urgent Care Pathway Services.
Referrals to the Mental Health Response Vehicle Service from internal Trust services will be made through the Task Function on SystmOne electronic patient records.
What conditions do you cover
The Mental Health Response Vehicle Service is specifically for individuals aged 18 years and older in the community who are in a mental health crisis and require urgent support without the need to be seen in the emergency department for acute and urgent physical health needs.
Contact info
Not displayed.
Referrals
- 111 services
- police
- LPT healthcare professional