Healthy Together 0-19 (Health Visiting and School Nursing)

Healthy Together is a universal service for children and their families from 0-19, and includes the former health visiting and school nursing services.

We offer services for every child and their family – from before the baby is born right up to the age of 19. Children will be seen by a public health nurse (health visitor) six times before the age of 2 with health and wellbeing being assessed at key points in their school life (Reception, Years 6, 7, 9, & 11).

Referral criteria

Healthy Together is a universal service for children and their families from 0-19. If you would like to discuss a referral to the 0-19 service please ring 0300 3000 007 where you will be directed to the contact details of the appropriate neighbourhood team.

As a result of the current Covid-19 pandemic, our Healthy Together 0-19 service (health visiting and school nursing) is being delivered differently. Most contacts are now being provided over the phone, with face-to-face visits offered only where absolutely necessary. Health visiting and school nursing support for safeguarding cases, Looked After Children (LAC) and vulnerable children and young people continues to be provided as normal.

Here is an overview of how contacts are being delivered at each stage:

Health visiting

We are currently experiencing significant staffing shortages and capacity pressures due to the ongoing challenges of Covid 19.  As a result of this, we are unable to fulfil all of our universal contacts for antenatal and 10-12 month development reviews.  

We recognise that you may find this concerning and would like to sincerely apologise about this temporary change to our service offer.  Please be assured that we are working on solutions to resolve some of the issues that we are experiencing and will do our upmost to offer alternative provisions to families in need of support.

If you do not get a routine appointment but would like to talk to the health visiting team to discuss any concerns or need any support please do not hesitate to contact your local team via our Chat Health service 07520615382.

Despite the Government announcement to lift most Covid-19 restrictions from Monday 19 July, infection prevention control (IPC) measures will still be in place for patients/service users and staff working within Leicestershire Partnership Trust.

Contact point Nature of contact
Antenatal contact You will be contacted by your Public Health Nurse (Health Visitor) between 28 – 36 weeks pregnant.

You will currently receive a contact detailing how to access digital resources on the Health for Under 5s website and ChatHealth secure text messaging service.

This contact will be in the form of a letter.

Find out more about your antenatal contact here.

10-14 day contact You will be contacted by your Public Health Nurse (Health Visitor), to arrange a contact when your baby is 10-14 days old.

Although most new birth contacts are now offered face to face within the home, there may be occasions where this contact needs to be over the telephone due to Covid-19.

All public health nursing staff will wear the appropriate personal protective equipment (PPE) during face to face visits in compliance with national infection control measures.

Find out more about your new birth contact here.

6 week assessment You will be contacted by your Public Health Nurse (Health Visitor), to arrange a contact when your baby is 6-8 weeks old. Part of this contact involves your baby being weighed and measured.

Find out more about your baby’s 6-8 week contact here.

3 months You will be contacted by your Public Health Nursing team when your child is between 3 and 4 months old and directed to the Health for Under 5s website to view information on wide range of topics, including ‘introducing solids’
1 year You will be contacted by your Public Health Nurse (Health Visitor) when your child is between 10 and 12 months old.

Due to Covid-19 you will receive a letter from your health visiting team. If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth.

Find out more about your one year contact here.

2 years You will be contacted by your Public Health Nursing team when your child is between 2 years and 2 and a half years old.

This contact will be provided over the telephone following receipt of a letter. If you have not received a letter, or if you wish to speak to a health visitor about this contact, please contact your health visiting team or ChatHealth.

Find out more about your two year contact here.

School nursing services (5-19 years)

For baseline health assessments, risk assessments will be carried out over the phone and face to face where appropriate.

For case reviews, assessments will be carried out over the telephone.

Criteria exclusion

None stated.

How to access this service

All new parents registered with a GP will automatically be invited for their routine public health nurse (health visitor) appointments.

ChatHealth logo

Outside of these appointments, Leicestershire Partnership NHS Trust runs a confidential secure text messaging service for parents of children aged 0-19 years called ChatHealth. The service operates Monday to Friday between 9am and 5pm, excluding bank holidays. All texts will be responded to by a public health nurse (health visitor/school nurse) within 24 hours. Outside of the service working hours, you’ll receive a message back to inform you that your text will be responded to once the line reopens.

Should you require urgent health advice in the meantime, please contact your GP, visit an NHS walk-in centre or call NHS 111. For emergencies, dial 999 or visit A&E.

Parents/carers living in Leicester city: text 07520 615381

Parent/carers living in Leicestershire and Rutland: text 07520 615382

Starting and during school years

In the term before your child goes to school, introducing the school nursing service and highlighting the support that they can provide to your child in school.

Any child or parent who wants to see a public health nurse (school nurse) can get in touch via their child’s school, or they can text a public health (school) nurse via ChatHealth on the numbers above.

ChatHealth logo

For Young People

ChatHealth, Leicestershire Partnership NHS Trust’s confidential text messaging service, is also available for young people aged 11-19 to use to contact a public health (school) nurse for professional health advice and support.

The service is available 9am-5pm every week day, excluding bank holidays. The text line stays open during the school holidays too. All texts will be responded to by a public health (school) nurse within 24 hours. The service is totally confidential and your information will only be shared if the public health (school) nurse is worried about you or someone else’s safety, or if you share information which may be concerning or put you or someone else at risk or danger.

Young people aged 11-19 living in Leicester city: text 07520 615386

Young people aged 11-19 living in Leicestershire and Rutland: text 07520 615387

What conditions do you cover

We focus on improving public health and on delivering targeted packages of care for identified needs (such as developmental delay, emotional health, breastfeeding, speech, parenting, smoking, drugs).

Contact info

0116 225 6000

Referrals

  • GP
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