Systems and Suppliers

 

What is the name of your E-Rostering (staffing) system and when does it expire?

Allocate Software/HealthRoster, May 2022

 

What is the name of your Voice Recognition system?

Nuance Communications UK/Dragon Dictate

 

What is the name of your Clinical Noting system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Eating Disorders system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Forensics/Secure system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Learning Disabilities system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Bed Management system and when does it expire?

TPP/SystmOne, March 2022

 

What is the name of your BI & Data Warehousing system and when does it expire?

QlickView, QlikSense and SQL – No expiry

 

What is the name of your Discharge Letter system and when does it expire?

Sunquest/ICE, 30/4/2022

 

What is the name of your Electronic Care Programme Approach (eCPA) system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Inpatient e-prescribing system and when does it expire?

WellSky/e-Prescribing, February 2025

 

What is the name of your Medicine Management system and when does it expire?

WellSky/e-Prescribing, February 2025

 

What is the name of your Outpatient e-prescribing system and when does it expire?

WellSky/e-Prescribing, February 2025

 

What is the name of your Electronic Patient Record (EPR) system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Electronic Health Record (EHR) system and when does it expire?

TPP/SystmOne, July 2022

 

What is the name of your Human Resources system?

ESR

 

What is the name of your Finance system and when does it expire?

Oracle, October 2022 – Option to extend

 

What system does your Contact Centre use and when does it expire?

TPP, SystmOne, July 2022

 

The name of the supplier of your e-observation system?

Nerve Centre

 

Does your Trust currently use remote monitoring?

Clini Touch V

 

The name of the supplier of your Remote monitoring system?

Spirit Digital

 

Which operating system is currently used for the computers used in your Trust?

Windows 10

 

What video conferencing platforms do you use?

MS Teams

 

Does the Trust currently have a Learning Management System or any other forms of digital training delivery tools?

Yes, Think Learning and Totara Learn

 

Does the Trust currently have an integration engine? This is required to securely exchange data between software systems both internally and externally.

Yes, Ensemble – Intersystems / Synanetics

 

Do you use Digital Dictation?

BigHand

 

Is the product integrated with PAS or EPR?

No

 

Do you use Speech Recognition?

No

 

Do you use Outsourced Transcription?

No

 

 

 

Connections and Equipment

 

Who is your mobile phone network provider?

Vodafone

 

How many mobile phone and mobile broadband (data only) connections do you currently have?

6353

 

What is the split between mobile phone and mobile broadband connections?

392 Mobile Broadband, 5961 Mobile Phone

 

How have you sourced the contract?

Via CCS Framework

 

What is the contract term length?

3 Years

 

Manufacturer of your telephony system(s) that are currently in place?

The primary hardware brand is Asterisk

 

Who maintains your telephony system(s)?

East Leicestershire and Rutland Clinical Commissioning Group commissions, Leicestershire Health Informatics Services (LHIS) to provide the CCG’s telephone system and associated maintenance of the system.

 

Does your annual maintenance service include moves, adds and changes?

Yes

 

Current Lines/Voice Services (Analogue, ISDN VOIP, SIP etc) provider?

Virgin Media

 

WAN Provider?

Virgin Media

 

The number of sites the WAN covers?

80

 

What percentage of your servers are virtualised?

10%, VMWARE

 

What devices do you provide for your staff?

MS Windows, Android Phones, Apple iPhones, Apple iPads

 

IT resellers that you have contacts with and buy from?

We buy from Dell

 

What is the length of the contracts and their end date?

We only buy from government approved framework contracts.  These contracts are negotiated centrally. For example, RM 6068.  Expiry date 9/12/23

https://www.crowncommercial.gov.uk/agreements/RM6068

 

What year and month is the next hardware refresh due?

Constant, on-going

 

Do you normally purchase equipment as services or as capital?

Capital

 

Who is responsible for purchasing end user devices such as laptops, desktops, displays and accessories?

Faruk Osman

 

 

 

Website

 

Website Traffic Spend/Analysis – Number of visits per month (average)?

11k visits per month on average (01/04/20 – 01/04/21)

 

Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)?

LHIS host the website and LPT communications team manage the website. Monthly maintenance is provided by Diva Creative (agency who developed the website)

 

Does your organisation’s website(s) have an on-site search bar?

Yes

 

What Content Management System is your site-search connected to?

WordPress

 

What is the Search Bar Utilisation (% of website visitors)?

3.38% of visits used site search (01/04/20 – 01/04/21)

 

Who is the Supplier/Owner of the on-site search on your website?

Diva Creative built the search, but ownership is with LPT

 

 

 

Cyber Security

 

In the past three years has your organisation:

Had any ransomware incidents? (An incident where an attacker attempted to, or successfully, encrypted a computing device within your organisation with the aim of extorting a payment or action to decrypt the device?)

No

 

Had any data rendered permanently inaccessible by a ransomware incident (i.e., some data was not able to be restored from back up.)

No

 

Had any data rendered permanently inaccessible by a systems or equipment failure (i.e., some data was not able to be restored from back up.)

No

 

Paid a ransom due to a ransomware incident / to obtain a decryption key or tool?

No

 

Used a free decryption key or tool?

No

 

Had a formal policy on ransomware payment?

No

 

Held meetings where policy on paying ransomware was discussed?

No

 

Paid consultancy fees for malware, ransomware, or system intrusion investigation?

No

 

Used existing support contracts for malware, ransomware, or system intrusion investigation?

No

 

Requested central government support for malware, ransomware, or system intrusion investigation?

No

 

Paid for data recovery services?

No

 

Used existing contracts for data recovery services?

No

 

Replaced IT infrastructure such as servers that have been compromised by malware?

No

 

Replaced IT endpoints such as PCs, Laptops, Mobile devices that have been compromised by malware?

No

 

Lost data due to portable electronic devices being mislaid, lost, destroyed?

No

 

Does your organisation use a cloud-based office suite system such as Google Workspace (Formerly G Suite) or Microsoft’s Office 365?

​Yes

 

Is an offsite data back-up a system in place for the following? (Offsite backup is the replication of the data to a server which is separated geographically from the system’s normal operating location site.)

Mobile devices such as phones and tablet computers

No

 

Desktop and laptop computers

No

 

Virtual desktops

Yes

 

Servers on premise ​

Yes

 

Co-located or hosted servers

Yes

 

Cloud hosted servers ​

Yes

 

Virtual machines ​

Yes

 

Data in SaaS applications ​

No

 

ERP / finance system

​Yes

 

Are the services in question above backed up by a single system or are multiple systems used?

Multiple Systems

 

Do you have a cloud migration strategy? If so, is there specific budget allocated to this? ​

Yes/Yes

 

How many Software as a Services (SaaS) applications are in place within your organisation?

​2

 

 

 

Printing

 

Has the Trust got a contract for Managed Print Services?

Yes

 

Supplier name?

Lexmark International Limited

 

Contract Start and End Dates?

15th December 2017 to 14th December 2022

 

Which Procurement route was used?

Direct Award – Countess of Chester Framework (Commercial Procurement Services)

 

How many Multifunctional Devices does the trust have?

315 Devices

 

How many desktop printers does the trust have?

530 Devices

 

Annual spend of the Managed Print Service contract?

£450,000

 

Additional printer related spend – such as consumables/replacing printers/scanners/faxes etc (annual spend)?

£5,335

 

Annual print volumes (split Colour/Mono)?

Mono = 11,580,000

Colour = 3,360,000

 

What is your annual print/copy volume and spend?

Print/copy 10,851,142

Spend £414,114.33

 

Who is the person(s) within your organization responsible for the MFD’s, print hardware, and supplies contract(s)?

Sarah Holliehead

 

 

 

Other

 

Who is the lead for strategy at the organisation?

Ian Wakeford

 

Who is the lead for strategic performance at the organisation?

Anne Senior

 

Who is the Chief Information/Technology Officer at the organisation?

Ian Wakeford

 

Who is the lead for IT Support and Infrastructure at the organisation?

Chris Elliott

 

Who within the Trust is responsible for digital transformation?

A committee within LPT, called the Transformation Committee.  All digital Transformation projects are asked to report to this and no one Executive Director has the lead for this

 

Does your Trust have teams/departments that handle any of the following: Application/Software Development, Websites, Technical innovation?

Yes

 

How many members are in these teams/departments? And what roles are the teams/departments made up of?

25, Made up of; managers, application developers, open source developers, integration specialists, data warehousing specialists

 

What technologies do the teams/departments use? For example: HTML5, C#, SQL, .NET Core 2.0

HTML5, C#, SQL Servers, .Postgres, NET Core 4.5, TSQL, Ruby, Linux and other open source, Moodle, JavaScript, PHP, JSON, XML, Qlik technologies

 

Are the developments of the teams/departments open source?

Yes

 

What software methodology do the teams/departments use?

Agile, traditional waterfall

 

Do the teams/departments develop front facing service user websites/apps?

Yes, Websites and apps

 

Do the teams/departments work with clinical staff to formulate any innovative ideas they may have?

Yes

 

 

 

FYI

 

No system installed for:

Document Management

Patient Portal

Corporate Scheduling

Genomics Platform

Health Information Exchange (HIE)

Live Operational Dashboard System

Population Health Management

Outcomes/Performance Benchmarking

Patient Access Portal

Integrated Care Pathways

Order Comms

Patient Care Scheduling

Patients Note Tracking

 

The trust is using pathology services provided by another local NHS Trust for:

Clinical Decision Support

Diagnostic Reporting

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